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Product description Anbernic RG34XXSP Dual Joystick Flip Console — After-Sales Service & Troubleshooting Guide FAQ – Frequently Asked Questions Q1: Is this console produced by Anbernic, and why does the packaging look different? A1: Yes, this device is manufactured by Anbernic. In addition to the standard factory accessories, we also include a branded keychain as a gift, and we designed a custom outer package to highlight this. Q2: The device powers on, but the screen is black. What should I do? A2: Press the R key (under the power button) to restart. Check if the boot screen appears. Q3: The screen is black. How can I tell if it’s a screen issue? A3: Press any button to listen for sound. If sound is present → The screen may be faulty. If no sound → Please contact the seller for a replacement. Q4: The screen shows white lines or signal interference. How do I fix it? A4: Restart the device by pressing the R key. If the issue remains, contact the seller for the official system package to reinstall. Q5: What should I check before troubleshooting screen issues? A5: Confirm that the charging light is green and the system card is properly inserted. Q6: The device has no sound and no display. What does this mean? A6: This may indicate a hardware issue. Please contact the seller for assistance.
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