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Product description Frequently Asked Questions F.Where to download the driver Send us a message for the download link. F.Why is the driver not installed correctly? Q:If you are using a non-genuine windows system, the driver may not be installed automatically, the solution: update the driver manually or restart the computer with an internet connection. F.Does it support windows 7,8? Q:Not supported; WA28 fingerprint reader is based on the use of the windows Hello function. F:Does it support MAC and other operating systems? Q:Not supported, Win10,11 only. F:Do I need to register my fingerprint after unplugging Windows hello? Q:You don't need to register your fingerprint again the next time you plug in your device or buy a new one. F:Why do I get an error when I swipe my finger to register a fingerprint? It is possible that it use ghost-installed systems that typically use administer users directly, which is prohibited by Microsoft. and requires new users before using Windows Hello. You need to add a new user before using Windows hello. Product Parameter Type WA28 Product Parameter Win10 and above Fingerprint image size 96 x 112 (pixel)，508DPI Maximum users 10 False recognition rate （FAR） < 0.001 %（Security Level: 3 ） < 0.001 %（Security Level: 3 ） < 0.1 %（Security Level: 3 ） Communication interface USB Working voltage Vin voltage：DC5V Working current <30mA，Peak current when fingerprints are collected <80mA（Instant current ） Working condition Working temperature ：-10℃ - 60℃ Relative humidity：20%– 80%
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