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Product description The video showcases the product in use.The video guides you through product setup.The video compares multiple products.The video shows the product being unpacked.Video Player is loading.Click to play videoPlayMuteCurrent Time 0:00/Duration 0:43Loaded: 6.98%0:00Stream Type LIVESeek to live, currently behind liveLIVERemaining Time -0:43 1xPlayback RateChaptersChaptersDescriptionsdescriptions off, selectedCaptionsCaptions off, selectedEnglish (Automated)Audio Trackdefault, selectedFullscreenThis is a modal window. product unboxing display Previous page Next page 1 HVAC Diffuser 2 Smart Control 3 Custom Time 4 Silent 5 Dual Mist Previous page Next page Previous page Next page Why is the diffuser on but not spraying, or why is there no scent? This diffuser only works when the app schedule is set correctly and the current time is included in the selected Mode. Power / Running Status must also be on. Eg, if it is Monday 5 PM but the Mode only runs until 4 PM, it may stay on but not spray. Why was the scent strong at first, then became weak, or why is it noisy but not diffusing well? This is usually caused by oil residue buildup in the nozzle, filter, or bottle parts. Oil thickness and concentration can also affect performance. For example, after a few weeks, the diffuser may still run but smell much weaker. How do I adjust scent strength in the app, and what do Low / Medium / High mean? Scent strength is adjusted in Modes by changing Spray Duration and Pause Interval. Longer spray and shorter pause make the scent stronger. Low / Medium / High on the home page usually show oil level, not scent strength. What oil can I use, do I need to add water, and what do the light colors mean? Use pure essential oils or diffuser-compatible fragrance oils only. Do not add water, and avoid very thick oils or carrier oils. The light colors show oil level: red = low, yellow = medium, green = high. What should I do if Bluetooth won’t connect, or if parts are missing or damaged? Make sure the diffuser is powered on, Bluetooth is enabled, and search again in the correct app while staying close to the unit. If any part is missing or damaged, please con-tact us through Amazon message for replacement support.
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